We offer an easy referral process for those wishing to talk

Insight has offices in Dundee and an outreach location in Arbroath. We are not able to see clients in their own home. At the moment, we are able to offer appointments via telephone/video call.

It is best if you can meet the counsellor on your own. If this worries you please discuss this with the admin staff prior to your arrival. You might like someone to accompany you on the day however, please note our waiting room is closed at the moment.

We’ll offer you an appointment at a time you indicated is convenient for you. Appointments last for 50 minutes and start and finish punctually, so you can plan your day around them.

It is helpful for the counsellor to know as much as possible about you to ensure that counselling is the right option to help your situation. We want to understand how you perceive your problems and what changes you would like to make in your life. Your counsellor will help you try to identify goals/aims to set yourself if you wish to continue with further sessions.

This will depend on the outcome of the first appointment and the counsellor will discuss this with you. The counsellor will consider who might be the right counsellor to work with you, taking into account the nature and severity of your problems and the counselling approach which works well with your identified goal/aims. On rare occasions, a client might need referral on to another agency. If so, the counsellor will discuss this with you.

We operate an appointment system whereby a counsellor will aim to see you on the same day and time each week. Appointments usually occur weekly. If you are to see the same counsellor a further appointment is arranged there and then. If allocated to another counsellor, the receptionist will contact you to advise of the next appointment. We offer all clients up to 6 sessions after the first appointment has taken place.

Insight Counselling is a registered charity and there is no charge made to use our services. However we do rely heavily upon clients making a donation towards the cost of their appointments. At your first appointment your counsellor will discuss this with you. Donations are voluntary and no-one is refused counselling if they are unable to donate.

Our qualified counsellors are trained to a minimum of Postgraduate Diploma level and some have additional qualifications and specialist skills. We also support trainees working towards qualification and are allocated clients relevant to their level of training and experience. However, if you would prefer not see a trainee counsellor please let the counsellor know.

All you share with your counsellor remains confidential and is not disclosed to anyone else. There are some rare exceptions to this which the counsellor will advise you about.

Insight Counselling keeps records for all clients which are mainly held on a secure data base in accordance with the GDPR (General Data Protection Regulations 2018). Additionally, we hold some paper records which are stored confidentially. We need your consent to keep these records. Your record is kept for a period of 3 years from the date Insight originally received your referral and are then deleted. The data provides anonymised statistical information. It also enables us to help identify your problems, record what we do to alleviate them and measure our effectiveness. If you would like access to these notes you can follow our ‘Access to Records’ procedure. You may also request your records be amended, deleted or shared with another agency/individual. Please discuss this with your counsellor or ask at reception.

Insight welcomes all feedback and has a complaints procedure to follow if you are dissatisfied with the service you receive. Please ask for more information if needed.

You will need to make childcare arrangements whist you are seeing the counsellor as we do not have childcare facilities available. NB Children may wait in the waiting when supervised by an appropriate adult; please bear in mind they will be waiting for up to an hour.

If you have a question which hasn’t been covered we are more than happy to help out any way we can. Simply head over to our Contact Us page and fill out the form, give us a call or drop us an email.