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About Online Counselling

We are now accepting referrals for Online Counselling until further notice. Please follow this link to register for online counselling

Our online service often appeals to some clients because it is difficult for them to get to our offices, they find it difficult to find the time to schedule face-to-face sessions, or because they feel more comfortable writing to a counsellor rather than talking.

We use a bespoke, private and secure written communication system called PrivacEmail. After registration, you and your counsellor will write back and forth to each other, responding to each other’s written comments for the duration of the counselling. You will receive a tutorial as to how the system works once registered, and be able to see a video in action. Also available is the Contract and Privacy Statement which forms part of your agreement to receive counselling from us. Your counselling sessions do not get delivered to your inbox, but you are notified that there is a new message waiting for you to your chosen email address. If you are ready to get started with online counselling click here. Read more about online counselling below.

Distance counselling is a different experience as compared to in-person sessions, among those being the lack of “personal” face-to-face interactions, the lack of visual and audio cues in the counselling process. Many people find that communicating with their counsellor like this brings real benefits, such as feeling more able to discuss very private things and not having to travel to the counsellor’s office. Many people also say that the act of writing about their concerns is useful in itself sometimes, in ways that talking face-to-face isn’t. However, online counselling is not what everyone prefers and, whether you find it suits you or the opposite; you are encouraged to discuss the experience with your counsellor.

Note that online counselling with Insight Counsellors is not a substitute for medication under the care of a psychiatrist or doctor, and that online counselling is not appropriate if you are experiencing a crisis or having suicidal or homicidal thoughts. It is also important to consider your personal situation – for example, if you are experiencing domestic violence, you may not be safe if someone else accesses or tries to access your online sessions. Confidentiality is paramount for us, but there are some situations that are out of our control.

If you feel online counselling is not for you, click here to set up in-person services.